Enterprise Systems and Organizational Issues in IS


Today, end-users have many opportunities to consume Internet-based services relevant for their private and professional life.However, the easy consumption of new services is not reflected on the data side. The availability of new services potentiallyincreases pre-existing data interoperability issues since the same data is scattered over even more locations. Looking at thesimple example of basic personal contact data, users need to manually re-enter again and again this data to be able to registerand consume services. The research described in this paper is the preliminary result of an ongoing design science researchproject addressing the topic of end-user-driven interoperability. We present a software artifact and the results of anexperiment evaluating contact data interoperability within multiple Internet-based services.