Business Intelligence and Knowledge Management


Managing corporate performance is an important yet challenging process. Recently, many enterprises have adopted businessintelligence (BI) tools to facilitate more effective corporate performance management. Based on a survey with 290organizations across North America and East Asia, this paper presents empirical evidence on the key benefits of and barriersto BI-based corporate performance management (CPM). The study reveals that the implementation of BI-based CPM facesmulti-dimensional challenges. Organizations in East Asia perceived higher CPM benefits as well as higher CPM barriers thantheir counterparts in North America. Cultural, economic and environmental differences between the two regions explain theseissues. The research findings offer important insights for multinational organizations that are planning or are in the process ofimplementing or reviewing their BI-based CPM, as well as for consulting companies that are assisting with CPMimplementation in different countries.