Diffusion of Information Technology


This paper first identifies characteristics of aging populations across two countries: the USA and Australia. Government websites of special interest to the elderly are then identified at three levels of government: National, State and Local. A randomsample of these sites is tested for readability. Results show that reading levels of web sites are harder than thoserecommended and that this design flaw occurs across all levels of government and between the two countries. It is arguedthat the simple mistake of making material too hard for the elderly to read inhibits the transformative ability of e-governmentfor this citizen group with special needs.