Espanol y Portugues (English Version)


These days, Information Technology (IT) represents an essential tool in the achievement of competitive advantages within ahighly dynamic context. It is relevant to know the impact that it has on the development of organizations, especially insectors like banking, which make extensive use of information. The present work presents a model to evaluate the impact ofIT investment on bank efficiency. Data Envelopment Analysis (DEA) was the technique selected as efficiency measurementtool, according to the model built upon financial statement information of banks in Argentina. The results showed that thebanks presented a high level of global efficiency. Local branches of foreign financial institutions and local banks with foreigncapital proved to be the most efficient.