Enterprise Systems and Organizational Issues in IS


This paper draws on and extends the emerging literature on dynamic capabilities to understand and explain the role ofinformation systems (IS) assets in creating business value. Our analysis identifies the critical roles of managerial actions andthe organizational context in identifying, resourcing and implementing IS-enabled competitive actions in delivering businessvalue. This paper extends earlier treatments of the relationship between IS assets and organizational strategy and performanceby explicitly accounting for the roles of human agency and context, which have not been adequately addressed in priorliterature. A research model for future research is proposed.