This paper focuses on the challenges a global telecommunication company faces in managing their existing knowledge management (KM) systems and planning for a new enterprise-wide knowledge management system (KMS). Data was collected from six user roles using three disparate knowledge repositories. The design requirements for a new enterprisewide knowledge management system are presented. This paper offers a contribution to the study of information science by providing empirical evidence to the design requirements of an enterprise-wide KMS.
Nicolas-Rocca, Tonia San; Rhee, David; and Olfman, Lorne, "Designing a Knowledge Management System – A Case Study of a Global Telecommunications Company" (2009). AMCIS 2009 Proceedings. 708.