Sales agents depend on mobile support systems for their daily work. Independent sales agencies, however, are not able to facilitate this kind of mobile support on their own due to their small size and lack of the necessary funds. Since their processes correlate with confidential information and include the initiation and alteration of legally binding transactions they have a high need for security. In this contribution we first propose an IT-artifact consisting of a service platform that supports multi-vendor sales processes based on previous work. We then analyze use cases of sales representatives of independent sales agencies using this system and derive their security requirements. We then propose a security extension to the IT-artifact and evaluate this extension by comparing it to existing solutions. Our results show that the proposed artifact extension provides a more convenient and secure solution than already existing approaches.
Kokemueller, Jochen; Rossnagel, Heiko; and Weisbecker, Anette, "Secure Mobile Support of Independent Sales Agencies" (2009). AMCIS 2009 Proceedings. 646.