Software testing has emerged as a distinct responsibility in software development. This paper argues that software testing should be conceptualized as a service rather than being viewed as a sequential line of responsibility in software development. Testing as a service has two key aspects: (1) a service to developers, and (2) a service to end users. This paper draws from the SERVQUAL and software quality literature in information systems to propose a structured measurement tool for testing as a service and to briefly discuss its relationship with software quality. The TESTQUAL framework is described, and its components are defined and exemplified. The practical implications of TESTQUAL are also discussed.
Yang, Yang; Onita, Colin; Dhaliwal, Jasbir; and Zhang, Xihui, "TESTQUAL: Conceptualizing Software Testing as a Service" (2009). AMCIS 2009 Proceedings. 608.