Access to electronic information resources remains a problem for underserved communities, especially non-native English speakers. Diffusion of technology and alternate low-cost methods to capitalize on technology’s potential are needed to reach populations with limited resources. This research places emphasis on a training approach to maximize message content and information exchange targeting subpopulations in underserved communities. The proposed approach leverages findings from a Spring 2007 study, which utilized a web-based training application to obtain pre-training and post-training measures from community responders including participants from the proposed subpopulation.
Gomez, Elizabeth Avery, "Improving ICT Use within the Underserved Community: Empowering the Non-Native English Speaker" (2009). AMCIS 2009 Proceedings. 585.