Although much academic research has been done on various ERP-related issues, little research has focused on the effects of business characteristics and ERP implementation strategies on the outcomes resulted from implementing ERP. Thus, the focus of this study is to explore the effects of business characteristics and ERP implementation approaches on ERP outcomes. To this end, data collected from 256 Korean manufacturing firms were analyzed by Cluster Analysis to identify groups of companies having similar business characteristics and adopting similar ERP implementation approaches. Then, the differences in ERP outcomes among these groups of companies were examined. Results showed that large manufacturing firms with make-to-order production approach had significantly higher perceived benefits in external coordination than other firms.
Katerattanakul, Pairin; Lee, James J.; Hong, Soongoo; and Kam, Hwee-Joo, "Effect of Business Characteristics and ERP Implementation Strategies on ERP Outcomes: An Exploratory Study" (2009). AMCIS 2009 Proceedings. 581.