In small organizations, the decision to adopt a technology is often base on the acquisition cost or purchase price of a technology. The decision maker fails to access the needs of the organization and other costs associate with hardware and software acquisition. This case explores issues related to technology adoption by Gallery International, a privately own company in Singapore. Gallery International decides to be a voluntary Goods and Services Tax (GST) trader to reduce its sales tax burden. To ease GST reporting and filing with the Internal Revenue Authority of Singapore (IRAS), Gallery International adopts a financial software package. The critical decision of which financial software package and hardware configuration to adopt is based solely on the purchase price. As a result, issues with the chosen financial software package arise. The working environment becomes very tense and affected Gallery International’s operations.
Tay, Albert S., "Case: Technology Adoption Gone Wrong" (2009). AMCIS 2009 Proceedings. 535.