For quite a long time already, great importance has been attached to the concept of Service-Oriented Architectures for future IT-architectures. However, a major challenge in implementing this concept lies in the gap between the functional department and IT department. Mashups, an architecture also based on services, try to avoid this gap by letting the user himself integrate the services. The following article analyzes similarities and differences between both architecture approaches, and explains to what extent and in which cases Mashups could complement a Service-Oriented Architecture.
Bitzer, Stefan and Schumann, Matthias, "Mashups: An Approach to Overcoming the Business/IT Gap in Service-Oriented Architectures" (2009). AMCIS 2009 Proceedings. 359.