ERP systems have the potential to provide value across multiple dimensions: from operational and managerial to strategic. As with any other information technology, the value of ERP systems can be assessed using different metrics. The available methods of ERP value assessment such as financial performance indicators for the organization do not provide multidimensional contribution of ERP systems. Very few studies in ERP value literature have quantitatively measured and validated ERP value across multiple dimensions. Using the Balanced Scorecard (BSC) approach, this study conceptualizes and validates measures of ERP value across four dimensions of BSC: internal business oriented ERP value, customeroriented ERP value, learning and growth-oriented ERP value, strategic and financial-oriented ERP value. The measurement model for ERP value indicates the robustness of measures used in the study.
Jain, Vikas, "Assessing Value of ERP Systems: A Formative Construct Analysis" (2009). AMCIS 2009 Proceedings. 317.