User participation has received significant research attention in the past. Researchers have attempted to understand and demonstrate a link between user participation and system success, but studies have shown the link to be conditional. The purpose of this paper is to propose a type of system design when user participation is not required because the design consists of tailorable functionality, permits exploration through reversibility, and builds trust. In this paper past participation research is examined – including findings casting doubt on the participation-success link. Technology features are then offered to address unresolved user concerns identified in prior research. Future research of a non-participatory design in a Public Safety Network is also described. This paper contributes to IS design knowledge by expanding on the contingency view of user participation and system success. This paper also assists public safety professionals by offering potential design solutions to address user concerns.
Dias, Martin, "User Participation and Tailorability in PSN Systems Design" (2009). AMCIS 2009 Proceedings. 141.