Abstract

“If we spoke a different language, we would perceive a somewhat different world.” (Wittgenstein) Supply Chain Management (SCM) deals with the management of flows of goods, funds and information within and between supply chain partners in order to satisfy consumer needs in the most efficient way (Christopher, 1998). Information is one of the biggest drivers of supply chain performance. The concept of Supply Chain Controlling (SCC) aims at supporting SCM by providing accurate information to the right manager at the right time for supply chain wide optimal decision making. Consequently, information from different sources must be integrated in order to set up a supply-chain-wide decision support system (DSS). However, there is hardly any method available that provides guidelines for the requirements specification for SCC. We close this gap by combining a theory based on cybernetics with conceptual modeling and test it in a mini case study.

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