Managing IT Outsourcing Relationships Using Service Level Agreements (SLAs): A Multi-Dimensional Fit Approach

Authors

Jahyun Goo, Florida Atlantic University
Rajiv Kishore, State University of New York at Buffalo
Raghav Rao, State University of New York at Buffalo

Recommended Citation

Goo, Jahyun; Kishore, Rajiv; and Rao, Raghav, "Managing IT Outsourcing Relationships Using Service Level Agreements (SLAs): A Multi-Dimensional Fit Approach" (2004). AMCIS 2004 Proceedings. 442.
https://aisel.aisnet.org/amcis2004/442