The Effects of Text-To-Speech Voice and 3D Avatars on Consumer Trust in the Design of Live Help Interface of Electronic Commerce

Authors

Lingyun Qiu, University of British Columbia
Izak Benbasat, University of British Columbia

Recommended Citation

Qiu, Lingyun and Benbasat, Izak, "The Effects of Text-To-Speech Voice and 3D Avatars on Consumer Trust in the Design of Live Help Interface of Electronic Commerce" (2004). AMCIS 2004 Proceedings. 387.
https://aisel.aisnet.org/amcis2004/387