Lucent Technologies (LT) faces competitive threats more than ever before and is hampered by inefficient and costly internal systems and processes. To streamline operations and to create a high performance operating environment, LT is planning to support all its business functions worldwide with SAP. The objectives of this research project are to provide a better understanding of SAP’s proposed implementation method for its integrated software package, and to assure an effective support of the business processes at LT.


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