Abstract
This paper describes a process of problem identification and resolution in DRAM manufacturing. Information overload and interpretation are key issues for trouble management in DRAM manufacturing processes. Empirical observation leads us to identify issues in developing knowledge management systems.
Recommended Citation
Kim, Jeffrey, "Knowledge Work in Practice: The Case of Trouble Management in DRAM Manufacturing" (1999). AMCIS 1999 Proceedings. 299.
https://aisel.aisnet.org/amcis1999/299
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