Abstract

We seek to examine the critical factors for effective IS/IT systems and services provision in longer-term outsourcing. Information Systems (IS) and Information Technology (IT) outsourcing has become a critical aspect of Corporate Strategic IS/IT Planning (SISP) given the competing and competitive internal and external pressures now increasingly prevalent in a world of rapidly renewed IS/IT products, ever shortening life cycles, ever shrinking value chains and fast evolving new markets.

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