Abstract

In this paper, we outline the issues faced by firms in today’s telecommunications environment and juxtaposition these issues with an actual case study. While we do not seek to analyze all the issues using this single anecdotal experience, this in-depth analysis of one firm’s experience may provide insight by supplying a vibrant illustration of the issues. Thus, the purpose of this paper is to present the issues that affect telecommuting and provide a specific example of the practice within one organization. We discuss the company and telecommuter backgrounds, analyze the issues relevant to this telecommuting case, and present our conclusions.

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