Facilitation is considered one of the most critical factors in the successful use of group decision support systems (GDSS). Human facilitation is constrained by cost, availability, and consistency. These constraints are magnified when GDSS is implemented over the World Wide Web. In this paper, we explore the limitations of reliance solely on the human facilitation and propose the intelligent electronic facilitator (IEF) for supporting human facilitators. We hypothesize that a GDSS augmented with the IEF will improve the process and outcome of GDSS use. We develop an IEF prototype, and use it to test the validity of our hypothesis.
Jahng, JungJoo and Zahedi, Fatemeh, "Intelligent Electronic Facilitator: Increasing GDSS Effectiveness and Making Web-Based GDSS Possible" (1998). AMCIS 1998 Proceedings. 161.