Abstract

In the framework of the concept of systemic global quality, process effectiveness, the dimension of quality in information systems, is associated to human, social and organizational aspects surrounding the development process thereof[Silva,96].The field study undertaken is of an exploratorynature and included the selection of the organization where the study is to be carried out and the set of projects to be analyzed. The set of variables to be observed was also selected and operational definitions were set forth for each one of them. Data was collected through the use of questionnaires, interviews and group discussions. Finally, the data collected was analyzed combining descriptive statistical methods and qualitative-type analyses

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