Abstract

As the evolution of research in Group Support Systems (GSS) continues, focus must begin to shift away from the concentration of GSS groups versus non-GSS groups, and begin to direct scrutiny toward the examination of the group dynamics that influence the experience of the teams that use GSS. The literature has clearly established that GSS improves the quality of certain decisions. The new challenge is to discover what processes within GSS are responsible for decision improvement and how they interact with other group processes extant in work situations

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