Telehealth has the potential to address various challenges faced by the healthcare service industry such as discrepancies in demand-and-supply of services, inequity of the services provided and the rising costs of medical care. But the goals of telehealth can only be realized with continued engagement at the stakeholder level. Although telehealth is still an emerging technology, recently there has been a rapid increase in the initial engagement of stakeholders. However, when assessing the continued engagement behaviour of these stakeholders there is evidence of lack of interaction with or disengagement from the system. Discontinuing the telehealth services will waste the already diminishing resources available in healthcare, demotivate stakeholders, and reduce the chances of long-term success of the intervention. Studies on continued engagement in information systems presents evidence that perceived value has a role in influencing user’s continued use of the system. However, the literature does not comprehensively conceptualize what constitutes perceived value for the different stakeholders of telehealth. Therefore, there is a need to develop the concept of perceived value for different stakeholder groups in the telehealth context. The study employs a case study approach to conceptualize perceived value and continued engagement of telehealth for different stakeholder groups using qualitative inquiry. The study makes important contributions to Information Systems behaviour research by developing the concept of perceived value of telehealth for stakeholder groups in a single telehealth context.
Sumanasekera, Kulani; Todorova, Nelly; and Mills, Annette, "Examining Stakeholder Perceived Value and Continued Engagement in Telehealth" (2023). ACIS 2023 Proceedings. 89.