To provide better treatment and quality of service to patients and customers, healthcare organisations have increased their efforts of digital transformation to benefit from the implementation of digital technologies. In this paper, we present an interpretive case study of digitalisation at one of the largest and most technologically advanced public hospitals in Vietnam, which has achieved its digitalisation goals and thus succeeded in their digital transformation effort. We adopt the resource orchestration theory as a theoretical lens to guide our analysis. Based on qualitative data comprising interviews with key informants and organisational documents, we identify the resource orchestration activities, as well as the enabling conditions of these activities that contributed to the digitalisation outcome.
Dang-Pham, Duy; Kautz, Karlheinz; Nkhoma, Mathews; Do Thi Hoang, Mai; Do, Phuong; and Nguyen, Bac, "Resource orchestration and digitalisation at a public hospital in Vietnam" (2023). ACIS 2023 Proceedings. 47.