Public trust has been acknowledged widely as an essential element in the success of public policy implementation. However, studies showed that it has declined over the years. To overcome this, the government could improve the public trust by leveraging the transparency through the use of digital technology. On the other hand, while research interest on digital transformation in government sector has been growing, studies related with public trust are scarce. Accordingly, this research-in-progress aims to investigate on how the public trust can be generated through digital government transformation (DGT). The proposed model have been drawn from IT business value model (Melville et al. 2004) and digital capability pillars (Peppard 2018) complemented with the cognitive theory of trust (Hill and O'Hara 2006). The research will contribute to the knowledge in the field of DGT related with public trust and as an input for government in generating public trust through DGT.
Virnandes, Sose Raeinaldo; Shen, Jun; and Vlahu-Gjorgievska, Elena, "Generating Public Trust through Digital Government Transformation" (2022). ACIS 2022 Proceedings. 32.