Sociotechnical systems are complex, layered and rich with relationships and interactions. It can be challenging to frame such systems in ways that allow both practical insights and access to deeper contexts and underlying beliefs. This paper proposes a simple and progressive sensemaking model for understanding these layered narratives and uses it as a prism through which to explore the controversial Australian social welfare benefits repayment initiative known as “Robodebt”.
Thompson, Catherine; Kurnia, Sherah; and Samson, Daniel, "Ways of Seeing: a Sensemaking Model for Sociotechnical Systems" (2022). ACIS 2022 Proceedings. 100.