What happens after new technologies have been rolled out in organisations? Current literature studying technology introduction often explicitly or implicitly focusses more on the adaptation of technologies than on the role of social interpretation of technology by end-users. Focusing specifically on how end-users, collectively and over time, respond to new technologies in organisational settings, we performed an extensive review of literature employing elements of structured and hermeneutical approaches. We identify 5 key dimensions employed by authors to conceptualise technology introduction and distinguish 3 major streams of literature using the particular positions that each paper takes along these dimensions. The streams are mainly distinguished by how they conceive the social aspects of the process and how they understand the effects of technology. This finding has implications for appropriate management of the process under each conception.
Eshraghi, Ali; Johnston, Robert B.; and Riemer, Kai, "Technology Introduction as Social Interpretation by End-Users: Key Articulations in the Literature" (2019). ACIS 2019 Proceedings. 77.