In contemporary business environment, the formulation of an effective strategy aimed at driving and sustaining value requires effective management of the intellectual resources as a basis for achieving strategic advantage. Given the paradigm shift in the factors of productivity within the knowledge landscape, it’s crucial for the Professional Service Firms (PSFs) to be mindful of their Intellectual Capital (IC) potential as a basis for the competitive advantage and value-creation. Drawing upon Resource-Based-View of the firm, this research attempts to revisit value-creation concept and investigate how IC resources can be integrated and utilized to achieve broader value outcomes for various organizational stakeholders. In view of that, the proposed research aims to develop a methodological value-creation framework in the service firms by epistemologically reflecting on the IC-derived value outcomes in the multi-stakeholder context.
Rehman, Junaid; Hawryszkiewycz, Igor; Sohaib, Osama; and Namisango, Fatuma, "Rethinking Intellectual Capital in Professional Service Firms: A Triple Bottom-line Perspective on Value-creation" (2019). ACIS 2019 Proceedings. 69.