With regards to technology adoption, users may be influenced by trust in two forms – human-like trust (e.g., benevolence, integrity, and ability) and system-like trust (e.g., helpfulness, reliability, and functionality). While the literature interestingly differentiates the use of these two types of trust, insufficient efforts have been devoted to examine and explain which type of trust should be used in the context of e-government. Additionally, when government agencies increasingly experience security breaches, insufficient literature examines how human-like trust and system-like trust may be influenced by such important antecedents as security threats and citizens’ security concerns in e-government settings. We propose a conceptual model to address this gap in the literature.
Carter, Lemuria and Liu, Dapeng, "Technology humanness, trust and e-government adoption" (2018). ACIS 2018 Proceedings. 48.