To meet the shipping deadlines of dynamic product demands efficiently, the operations and shipping systems in an enterprise must be nimble and responsive enough to delight customers. Organizations have implemented enterprise systems (ESs) to integrate their supply chain processes such as customer order receipt, logistics planning, manufacturing, and dispatch of products. This paper explores the distribution logistics function of manufacturing organizations utilizing ES technology to investigate the goods dispatch process. Three case studies are conducted in manufacturing companies that have implemented ESs to examine how these systems support the management practices and strategies in shipping out operations. Findings reveal that ES tools aid information flow for tracking shipment orders, optimization of product packaging, and achieving on-time deliveries. Though firms are sometimes constrained in materials and availability of physical products for dispatch, the underlying ES technology provides the analytical and knowledge-leveraging support to spur the distribution logistics processes efficiently.
Mathrani, Sanjay, "Managing Distribution Logistics Using Enterprise Systems" (2016). ACIS 2016 Proceedings. 35.