This study is concerned with the influence of contract norms on relationships in government IT outsourcing. Government IT outsourcing in Australia has a considerable budget (CRN 2012), but there is evidence of failure (Glass 2013; Pennington 2013; Rouse and Corbitt 2002), and is understudied theoretically (Gantman 2011). This study uses contract norms, classified into attributes and processes (Goles and Chin 2005). They are modified by tendencies, an expression of the way government IT outsourcing is different to private sector IT outsourcing. We will ask the government IT outsourcing managers how the tendencies affect the attributes and processes. The potential contribution is to identify and classify the tendencies, and to explore the impact of the tendencies on the attributes and processes.
Rannard, Richard; Land, Lesley; and Stevens, Ken, "Attributes, Processes, and Tendencies applied to Government Information Technology Outsourcing" (2016). ACIS 2016 Proceedings. 29.