The concepts of value creation and co-creation have been widely discussed, yet the contribution that information and communication technologies (ICTs) can make in this area is under-researched. The objective of this study is to investigate the nature of value creation and co-creation practices in C2C social commerce highlighting the role of ICT in the practices. This research in progress paper outlines the development of a framework which will be used to investigate the relationship between ICT and value creation in the C2C social commerce environment. The framework concentrates on four key elements in the co-creation of value: the role of ICT; relationships; actors; and types of value. The framework has been developed based on an extensive literature review of relevant research in the areas of Marketing and Information Systems. The intention is to test the framework on C2C social commerce sites in South East Asia.
Hassan, Syahida and Toland, Janet, "A conceptual framework for value co-creation practices in C2C social commerce environment" (2013). ACIS 2013 Proceedings. 89.