This paper reports on an exploratory study looking at the knowledge management (KM) challenges faced by Non-Government Organizations (NGOs). Specifically, this paper looks at NGOs in the health and disability sector in New Zealand. Within this sector, the introduction of competitive tendering and contracting and a lack of transparent funding processes has seen a move towards greater contestability of services in the NGO sector. To ameliorate this situation requires effective management of knowledge assets and a sound understanding of KM practices. Using qualitative research methods, we studied the KM practices of nine NGOs in the health and disability sector in New Zealand. Our findings suggest that there are many barriers to the successful implementation of KM in NGOs, some of the most important ones being related to organizational structure and culture.
Soakell, Michelle and Myers, Michael D., "Knowledge Management Challenges for Nongovernment Organizations: The Health and Disability Sector in New Zealand" (2010). ACIS 2010 Proceedings. 94.