Improving user participation is critical to the success of information systems development (ISD). To this extent, Information Systems (IS) research posits that there are conditional factors that affecting the degree of user participation in ISD. The existing framework to identify these conditional factors lacks its explanatory power when different degrees of user participation are taken into consideration. As a result little is known how different degrees of user participation currently being employed in various IS projects can be enabled or facilitated. In this paper, based on Habermas’ theory of communicative action, we propose a framework to explore the conditional factors affecting different degrees of user participation in ISD. We demonstrate the value of the new framework by analysing the conditional factors that have been reported in the literature using the existing framework to inform the future research and development of the field.
Maail, Arthur Glenn; Kurnia, Sherah; and Chang, Shanton, "A Framework for Exploring Conditional Factors Affecting User Participation in Information Systems Development" (2010). ACIS 2010 Proceedings. 77.