Deciding on a strategy for knowledge management initiatives requires a detailed understanding of the knowledge environment of the organisation. Knowledge maps can provide a picture of what currently exists but must include what happens in the informal social networks. This research in progress describes the development of a methodology to elicit processes, social networks and knowledge types (codified, common, social and embedded) as a preliminary to any research or consulting project.
Tan, Christina; Letch, Nick; Young, Regit; and Randolph, Cherry, "Mapping the Knowledge Environment – Processes, Social Networks and Knowledge" (2003). ACIS 2003 Proceedings. 42.