This paper seeks to apply a previously published framework of commonly identified Early Warning Signs (EWS) of project failure through an empirical study of an active IS project. The case study is observed from the stakeholders’ perspective; focussing on their interaction with the project and the development team. The occurrence of any EWS is catalogued with an explanation of the causes, effects and a description of any action taken. The observations are also taken pre-procurement to identify any EWS which occur before the development team commence work. The EWS, derived from a survey of the literature, are evaluated in a real-world setting leading to an extension of the EWS framework. This paper focuses on those EWS which have been categorised as Communication EWS. Through the analysis and extension of the framework we provide a greater understanding of the “communication” concept in IS projects.
Noble, Joanne; Oates, Briony J.; and Griffiths, Gary, "Early Warning Signs Of Communication Failure In Is Projects: A Case Study" (2009). UK Academy for Information Systems Conference Proceedings 2009. 37.