Proceedings of JAIS Theory Development Workshop
This paper describes the development of a multilevel model for investigating the impact of organizational social web site (SWS) usage on individual and team performance. Despite the SWS focus on collective phenomena - such as crowd sourcing and collective intelligence - previous research on SWS usage in general does not investigate it as a multilevel phenomenon. Our paper addresses this gapby drawing on existing guidelines for multilevel theorizing. We thus propose that SWS usage impacts individual and team performance through its improvedcollaboration capabilities. Organizational learning and social capital theories serve as the theoretical foundation. Ultimately, we present a multilevel model asthe foundation for future empirical research on SWS usage's impact on individual and team performance. Our research's contribution lies in the theoretical derivation of a multilevel model.
Raeth, Philip; Kuegler, Maurice; and Smolnik, Stefan, " Measuring the Impact of Organizational Social WebSite Usage on Work Performance: A MultilevelModel" (2011). All Sprouts Content. 463.