University of Amsterdam, Netherlands
In order to improve service delivery and in order to achieve centrally formulated goals,Dutch local governments (municipalities) introduce innovative technologies in their organizations.The implementation of technology affects the organizations in several ways. The structuration modelof technology defines elements in the organization which are affected by technology. This model isused to determine the effect of e-government technology on e.g. human actors and organizationstructure. We use the e-government maturity model to define different stages of e-government. Thisenabled us to analyze the impact of e-government during different stages of e-governmentdevelopment in practice. This study can be helpful for e.g. managers of e-government projects as theseprojects are often described to be unmanageable and complex, and this paper gives insight in the effectof e-government on the organization.
van der Waal, Victor and Vloeimans, Jeroen, " The Impact of e-government on the organization; a case study inAmsterdam" (2008). All Sprouts Content. 138.