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Abstract

This paper argues that in order to set the stage for alternative design choices, we need to expand our analysis of use to include labor issues as well as studies of use. Specifically it examines the role of labor issues such as wages, working conditions and division of labor planning for future information system design, making suggestions for focusing on system specifications as a mechanism for addressing labor issues. It is argued that in a period of expanding markets and collapsing time-space concerns it is increasingly important for system developers to adapt an approach which stretches work-oriented and situated design to include a critical analysis of business objectives, customer concerns and labor needs.

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