Abstract
Survey of service science for faculty and students of business administration and information technology. The tutorial provides a conspectus of service science, including service concepts, service models, service models, service systems, information services, and service technology. The tutorial also introduces service innovation, service design, service governance.
Recommended Citation
Katzan Jr., Harry, "Tutorial: Survey of Service Science " (2008). SAIS 2008 Proceedings. 25.
https://aisel.aisnet.org/sais2008/25
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