Abstract

Enterprise cloud service is a new IS paradigm which allows the storage of data, application software, and even operating platform over the Internet so that a corporation can use them at any time and at any place. It differs from the conventional information systems in that it doesn’t require the companies to build up their own IS resource by allowing them to lease it over the Internet. With this innovative service offering, many companies have expressed much interest to adopt cloud services in practice. However, their apparent adoption behaviors appear to be quite inconsistent. This seemingly comes from the fact that cloud service is not a single product, but a set of different service provisioning options which have different incentives and risks to adopt. This paper configures what kind of service provisioning options are relevant to the true adoption intent of the enterprises and investigates how the intention to adopt differs among various service provisioning options. An integrated research model is set up with the concepts of IS maturity and outsourcing, and tested with the data collected from about two hundred SMEs. From the empirical study, it is found that perceived benefit and risk is differently affecting on the adoption intent, and the conceived conflict between high IS maturity level, especially with high IS infra asset, is negatively affecting on the adoption intent with some cloud service provisioning options.

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