This dissertation project aims at developing a theory-based model that explains the influence of software product and service characteristics of Software-as-a-Service on the relation between organizational integration and the extent of a solution failure. The model is grounded on a thorough literature review of IS and non IS literature and exploratory case studies with different Software-as-a-Service vendors. Typical software service characteristics like simultaneity as well as typical software product characteristics like a multi-tenancy architecture have been identified within existing Software-as-a-Service solutions. The preliminary results propose that software product and service characteristics of Software-as-a-Service increase the importance of internal and external integration to prevent a Software-as-a-Service solution to fail. Software-as-a-Service solutions are argued to require software vendors to integrate internal activities like development and operations and external entities like customers much tighter in order to be successful.
Stuckenberg, Sebastian, "Exploring The Role Of Integration In Software-As-A-Service Failure" (2012). PACIS 2012 Proceedings. 183.