Abstract

Agility has become a key organizational capability today as businesses face an uncertain and volatile environment. Enterprise systems, a key component of IT infrastructure in a majority of orrganizations today, have delivered cost efficiencies, control and consistent execution. Using a case study approach, this research reports on the investigation of the influence of enterprise system-enabled environment on business process agility. According to study, integration, standardization, best practices and process orientation, the key characteristics of ES-enabled environment have mixed and varying effect on business process agility and that is dependent upon the extent and type of standardization and integration implemented in the organization and the nature of business processes. Tight coupling of systems, structures and processes resulting from ES implementation restricts a firm’s ability to reconfigure and deploy business processes. Study noted the positive effect of process orientation on organizational ability to identify, reconfigure and deploy business processes. The study found that the best practices embedded in an enterprise system do not have any direct influence on process agility. Recognizing that it is not after all necessary for all processes to be agile, study pointed out some of the challenges in identification, configuration and effective deployment of agile processes.

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