Toward Successful Knowledge Transfer in Web-based Self-service for Information Technology Services

Authors

Vanessa Cooper, Deaking University
Sharman Lichtenstein, Deaking University
Ross Smith, Deaking University

Recommended Citation

Cooper, Vanessa; Lichtenstein, Sharman; and Smith, Ross, "Toward Successful Knowledge Transfer in Web-based Self-service for Information Technology Services" (2005). PACIS 2005 Proceedings. 41.
https://aisel.aisnet.org/pacis2005/41