Knowledge Management and the Contested Ground of the `Professional' within a Professionalised Call Centre

Authors

Elaine Ferneley, University of Salford
Pauline Sobreperez, University of Salford
Francis Wilson, University of Salford

Recommended Citation

Ferneley, Elaine; Sobreperez, Pauline; and Wilson, Francis, "Knowledge Management and the Contested Ground of the `Professional' within a Professionalised Call Centre" (2004). PACIS 2004 Proceedings. 95.
https://aisel.aisnet.org/pacis2004/95