Title

IT OFFSHORING: BEST PRACTICES FOR THE INDIAN CONTEXT

Abstract

Outsourcing is always related to a revision of a company’s boundaries and to a redefinition of a company’s resources and competences. A «transactional» interpretation is focused on rationalization principles oriented to efficiency; resultant approaches get near traditional supplying solutions that move from the previous hierarchical direction of functions and services toward the market. However, the growing diffusion of hybrid and more complex solutions imposes a wider analytical perspective, based on the «relational» nature of more evolved outsourcing forms. As a consequence, it is necessary to set up some management mechanisms of these relations that allow the use, or the property, of resources and competences useful to value creation, without depriving companies from important assets.
After providing a theoretical framework for outsourcing based on existing literature, this article looks at processes of some qualified providers that work in the Information Technology (IT) outsourcing market with an Indian partner. These processes have been analyzed to define all phases of an IT offshoring project. In fact, in the field of IT, more and more diffused outsourcing solutions have to be analyzed, and limits, organizational and managerial aspects have to be checked in relation to different configurations of this trend.

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