Title

KourouthanassisRE-ENGINEERING CITIZEN-TO-PUBLIC PAYMENTS: A CASE STUDY OF THE GREEK CERTIFICATE OF PAYMENTS METHOD

Abstract

This paper describes a research on the Greek citizen-to-government payment system, focusing on the issue of certificates that are requested by the citizens for specific public services. The aim of this research was to recognize the current process and to propose an improved new one that would best take advantage of modern e-government possibilities. Thus, it investigates the legal and technical requirements for the current and the proposed system, it examines the related costs and benefits for all involved parties, i.e. the government, public authorities and citizens, and it calculates the sources and figures of expected revenues and expenses in each case. The findings suggest that the proposed digitalization of the certificate can result in significant benefits for all parties, without overlooking the barriers of the present legal, technological or administrative conditions.

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