Abstract
The concept of super-users as a means to facilitate ERP implementation projects has recently taken a foothold in practice, but is still largely overlooked in research. In particular, little is known about the selection and training processes required to successfully develop skilled super-users in practice. To address this research gap, we analyze the case of an ERP implementation program at a large manufacturing company. We combine Katz’s widely accepted skill measurement model with the process observed in practice to describe and test a model of super-user selection and training. The resulting model contains a systematic process of super-user development and highlights the specific skillsets required in different phases of the selection and training process. Our results from a comparative assessment of management expectations and super-user skills in the ERP program show that the model can be successfully applied and thus serve as a template for practitioners confronted with similar challenges.
Paper Type
Event
A Process for Selection and Training of Super-users for ERP Implementation Projects
The concept of super-users as a means to facilitate ERP implementation projects has recently taken a foothold in practice, but is still largely overlooked in research. In particular, little is known about the selection and training processes required to successfully develop skilled super-users in practice. To address this research gap, we analyze the case of an ERP implementation program at a large manufacturing company. We combine Katz’s widely accepted skill measurement model with the process observed in practice to describe and test a model of super-user selection and training. The resulting model contains a systematic process of super-user development and highlights the specific skillsets required in different phases of the selection and training process. Our results from a comparative assessment of management expectations and super-user skills in the ERP program show that the model can be successfully applied and thus serve as a template for practitioners confronted with similar challenges.
Recommended Citation
Danielsen, P., Sandfeld Hansen, K., Helt, M., Holm Nielsen, L., & Obwegeser, N. (2017). A Process for Selection and Training of Super-users for ERP Implementation Projects. In Paspallis, N., Raspopoulos, M. Barry, M. Lang, H. Linger, & C. Schneider (Eds.), Information Systems Development: Advances in Methods, Tools and Management (ISD2017 Proceedings). Larnaca, Cyprus: University of Central Lancashire Cyprus. ISBN: 978-9963-2288-3-6. http://aisel.aisnet.org/isd2014/proceedings2017/General/1.